Payment help
Request a refund
You may request a full refund within seven days of the purchase date. Email support@getframelet.com with “Framelet refund request” in the subject.
Include enough detail to find the payment
- The order or transaction reference, if you have one.
- The date, amount, currency and payment provider shown on your receipt.
- The email used for the purchase and, if different, your Framelet sign-in email.
- Why you are requesting a refund.
Copyable address: support@getframelet.com. Do not send a full card number, password or secret key.
Opening the email link opens your mail client but does not submit a request. Send the message from your email app and keep a copy. This page cannot approve a refund or change account access. A request requires review; eligible full refunds are processed through the original payment provider.
Read the current refund information or return to support. Sign in and check Billing & usage for current checkout availability.